1. Super Models
It's way past time to take best practices out of the realm of theory and into reality. We've been promised by the study of best practices for long enough that we'll be inspired and informed as to how to better ourselves – now it's time for results. The continuing shortfall is about to be bridged, and the potential of best practices is going to become a solid choice. Dr John Grinder's modelling technology is put to this task so that you can kick-start the process of learning what specific skill sets are required to open up your options. How often do you hear 'the choice is yours'? How often do you believe it? It's time to start.

2. Information - The Lifeblood of Your Organisation
Do you ever feel like you, your team or your whole company is drowning in information? We deal with and process astonishing amounts and varieties of information every day at work, and it all needs to be filtered and absorbed just so. Information needs to flow freely – if you've got any blockages, you're in trouble. This is a perfectly streamlined modern method to cope with the torrent of information.

The amazingly simple verbal process tools are a set of easily-mastered patterns, that guarantees the unambiguous flow of information within your organisation. Once you've got that under control you can accept all the information that you once had to reluctantly hold back – there's no limit. Continuous improvement isn't a programme – it's a natural consequence.

3 . Stepping Into New Shoes
Do you want to understand what every one of your customers already knows about the experience of doing business with you? Step into their shoes and get a fresh perspective. You'll discover the ability to become the person you'd like to do business with yourself. Learning how to attract and maintain new business relationships may be revelatory – you may have thought you knew how, but there are ways you hadn't thought of to keep your business connections fertile and plentiful. Becoming someone who's never hard work to work with is a process that will keep on paying off.

4. Mastering The Verbal Scalpel
Verbal tools are essential to any leader – he or she must be able to convince, persuade, motivate, encourage and just simply communicate. You need an array of tools – the right tools – and the skills to use them to their best effect, and the purpose for which they have been painstakingly designed. To explain what's going on to anyone in your organisation at any level – without charts or visual aids to prop up your words – may sound like it should be second nature, but it is a feat - a coveted ability. Being comprehensible is essential – if it only makes sense to you, it doesn't make sense. Learn how to translate into everyone else's languge. You can be flexible and sharp in your verbal communication, cut straight to the point every time. Also, learning how to structure metaphors – the mini-metaphors of soundbites, and the mighty extended metaphors that are the legends of your company – will become an invaluable part of your arsenal.

5. High-Performance States
If you've ever wished you could flick a switch and kick into a higher gear, discover how far from fanciful the idea is. The tools you can acquire give you the ability to generate your own high-performance state, associating it with specific activities and contexts. With practice you really can learn how to 'turn on' your own high-performance state – it's there ready to work for you whenever you need it, and whenever you need it, you can be it. Accessing that higher state, especially under pressure, is invaluable in a way we hardly need to expand upon. What seemed just out of reach will become a basic.

6. Health and Stress
Pressure is a fact of life for most of us – stress doesn't have to be. Learn an invaluable set of tools that will give you the unconscious competency you need to beat the stranglehold of stress, and move you to into a high-performance state where stress simply can't penetrate.

7. Informal Leadership
Managers, directors, supervisors – every organisation, large or small, has formal leaders. But within every department and every team there's a crucial individual without the lofty title. They don't have the big desk or the BMW, and yet they're people with natural leadership qualities, people to whom others respond. They're admired and followed because of that X-factor they have. Who's got it in your organisation? You need to know.

Learn to identify the informal leadership within your organisation, and you can use what you learn to create self-directed teams whose newly-created behaviours will create an amazing, positive impact on performance and profitability. Find out how you can single out those natural leaders, nurture them, and recruit others like them.

8. Negotiation Skill Set  
Everything's a negotiation, so better not get tired of it. Top negotiators make it seem easy, like there's not even a negotiation going on. Their principles are what you need – their skill set. Reconciling differences may seem an anxious chore, but with the right tools you'll find breaking an impasse as simple and satisfying as a job well done. It's about removing obstacles, freeing everyone up to move forward, including yourself.