| |
 |
Booking Conditions |
 |
Please note that it is essential to read and understand the conditions of booking below. Please ensure you have read and understood the details of the course you are booking (remember we're happy to answer any questions when you contact us. Zaa accepts bookings subject to the following conditions:
|
|
Validity |
|
The prices listed are based on the costs and exchange rates current at the time of printing. Zaa reserves the right to alter these prices at any time. For courses between 01 January 2007 and 31 December 2007, the package price of your trip is guaranteed when you have paid in full. For courses commencing after 31 December 2007, prices are indicative only. The dates on this site are applicable from 01 January 2007 until 31 December 2007. Beyond 31 December 2007 dates and courses are indicative only and subject to change. All information on this site is accurate to the best of our knowledge at the time of publishing, but please note that changes to our courses can occur. Zaa will make every effort to keep you informed of any changes, but cannot be held liable for any alterations made to the published courses. Please refer to our website for the most recent update to any course. Please note that these conditions apply to all Zaa products.
|
|
Cancellation by our delegates |
|
Loss of monies paid applies to all cancelled reservations. The date of programme cancellation is the date on which the written cancellation is received by Zaa. The loss of monies paid is as follows,
per person:
• 60 days or more prior to course start date – 25% of course fee
• Between 30 and 59 days prior to course start date – 50% of course fee.
• Less than 30 days prior to departure – 100% of course fee.
No refunds will be made if you voluntarily leave a course for any reason after the course has begun. Refunds will be at the discretion of Zaa if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any accommodation, transport, sightseeing, meals or services not utilised. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances (note: such insurance will not cover a change of mind).
|
|
Cancellation of Course by Zaa |
|
Zaa reserves the right to cancel any trip before it is guaranteed to run, but will not cancel a programme less than 30 days before departure. A trip is guaranteed to run once it has four fully-paid delegates, unless minimum numbers state otherwise. Zaa reserves the right to cancel any programme, including a guaranteed trip, at any time prior to departure due to terrorism, natural disasters, political instability or other external events which make it unviable for Zaa to operate our planned schedule. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price.
|
|
Changing your booking |
|
If you wish to change your booking in any way, the following fees will apply:
|
| 1. Transfer from one programme to another: |
| • Amendment request received by Zaa 60 days or more prior to your original tour departure date – £25 per person per change. |
| • Amendment request received by Zaa less than 60 days prior to your original tour departure date – £50 per person per change. |
| • If there has been any change in the price of the programme to which you change your booking, since the time of your original reservation, the new programme price will apply to the new reservation. These fees are in addition to any charges levied by hotels, etc. |
| 2. Changes to any other arrangements made in conjunction with your tour booking (e.g. hotels, transfers, etc.) |
| 3. No amendments are permitted to your booking within 10 days of departure. |
|
|
Late bookings |
|
For bookings made within 3 days of the start date, Zaa reserves the right to charge a late booking fee of £50 per booking. On some programmes it will not be possible for us to accept late bookings.
|
|
Insurance |
|
We strongly recommend travel insurance for all Zaa delegates. Your travel insurance should provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We also recommend it covers cancellation, curtailment and loss of luggage and personal effects.
|
|
Passports and Visas |
|
You must carry a valid passport and have obtained the appropriate visas when travelling with Zaa. Please ensure your passport is valid for 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas for your holiday. Zaa cannot accept responsibility if you are refused entry to a country due to lacking the correct visa documentation.
|
|
Responsibility |
|
You acknowledge that travel on a Zaa programme requires a degree of flexibility and understand that the programme, accommodation and modes of transport are subject to change without prior notice due to local circumstances. Should Zaa deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-programming any course. These changes are binding and additional expenses will be charged to you if the reason for any alteration is outside Zaa's control. While travelling with Zaa you agree to accept the authority of the course leader and other expert partners that we use as and when required. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. You understand that Zaa reserves the right to decline, accept, or retain any person as a member of the group at any time. You acknowledge that Zaa contracts with a network of companies, government agencies and individuals to assist in the running of its programmes. To the best of Zaa's knowledge, these third parties are qualified to perform the duties they are contracted to perform. However, Zaa will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviour of these third parties. Zaa will not accept responsibility or liability for any delegate who contravenes any law or regulation of any country visited. No employee, servant or agent of Zaa has authority to vary these conditions. This agreement is governed by the laws of the United Kingdom , as Zaa is a trading name of a UK registered company which is Limited.
|
|
Participation form |
|
All Zaa delegates on our programme must sign a Participation Form before the trip. Please note that signing the form is a pre-requisite of course inclusion with Zaa. The wording of this form is as follows.
"I understand that adventuring with Zaa may involve major changes to my life (we hope all good) above and beyond those encountered on a more conventional holiday, and that I am undertaking an adventure course with inherent changes and amazing possibilities. I accept these risks and obligations and I fully assume the risks of travel and attendance. I release ZAA from any liabilities connected to these risks to the maximum extent permitted by law."
|
|
Age |
|
| Zaa programme are designed for guests of all ages – we seem to have found a style that suits everyone. Assuming you are fit and healthy, we accept guests between the ages of 16 and 80. The courses work brilliantly, with great group dynamics and social interaction. The majority of travellers are in the 24 to 45 age range. |
| |
| |
